Our aim is to thrill you with the best service in the compressed air industry. We do not have a "one size fits all" return policy. The policy varies by product type.
- OEM Alternative Filters and Parts may be returned pre-paid within 30 days of shipment. A 20% re-stocking fee may apply.
- Equipment (Dryers, Filters, Condensate Management). You may return the goods pre-paid up to 30 days from the date of shipment. The equipment must be in new and re-sellable condition. A re-stocking fee of up to 20% may apply.
- Desiccant may not be returned.
- Returned products that had included "free shipping" may be subject to a service fee.
If you receive an incorrect or defective product you will not be responsible for return shipping or a re-stocking fee.
Returns must be sent with an Authorized Return number. Contact us to request a RA.
Most products ship within 2-3 business days of order placement. For a firm delivery commitment, please contact us. Shipping terms are FOB origin. Expedited shipping options available at check out do not imply a delivery commitment. For rush orders and critical deliveries, contact us for lead times.
For inquiries outside the U.S. please Contact Us directly for a freight quote.
All dryers, filters, and drains are warranted to be free of defects in material and workmanship for between 1 to 10 years, depending on the item. For limitations and full details see individual product pages. To file a warranty claim for any product sold on Moistureboss.com please Contact Us referencing the order number.
International Credit Card Buyers
Buyers using non-U.S. credit cards may be invoiced and 2% of the order value.
Buyers in Canada may be charged brokerage fees and import duties after the time of sale. Contact us for details.